This website is run by EDP Drug & Alcohol Services. We want as many people as possible to be able to use this website. However, we know that there are some areas of our website that are currently not accessible and we are working on a plan to improve this. We are working towards you being able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’re making the website text as simple as possible to understand and developing a plan to do this.
The My Computer My Way guide from AbilityNet is a step-by-step guide to help you make your device easier to use if you have a disability.
Coronavirus information: If you do not speak English, visit the Doctors of the World website for coronavirus information in other languages.
If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.
Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact us for further advice.
How accessible is this website?
This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible:
- some older PDF documents aren’t fully accessible to screen reader software
- some images do not have a text alternative, so people using a screen reader cannot access the information
- some controls on pages – this may include links, buttons, and fields – do not show when they have been selected by the keyboard
- some of our online forms are difficult to navigate using just a keyboard
- some links are not distinct enough and may be difficult for people with moderate visual impairments to read
- some other content may be difficult to navigate using a screen reader
- some pages will scroll in two dimensions when viewed on a small screen
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.
We’ll consider your request and get back to you as soon as possible.
The (EHRC) is responsible for enforcing the accessibility regulations. If you have a complaint about how we have responded please contact the Equality and Human Rights Commission (EHRC). If you need help or guidance on a discrimination which has affected you please contact the Equality Advisory Support Service (EASS).
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
- A number of PDF documents published since September 2018 aren’t fully accessible to screen reader software. These are being reviewed and will be accessible as soon as possible. Any new PDFs or Word documents we publish will meet accessibility standards.
- Some images do not have a text alternative, so people using a screen reader cannot access the information. We plan to add text alternatives for all images as soon as possible. When we publish new content, we will make sure our use of images meets accessibility standards.
- Some graphs/data dashboards presented using Microsoft Power BI may not be fully accessible to people with a visual impairment or users of screen reading software.
- Some links are not distinct enough and may be difficult for people with moderate visual impairments to read. We plan to fix these as soon as possible.
- Some other content may be difficult to navigate using a screen reader. This includes our online forms and some content contained in tables. We plan to fix this as soon as possible.
- Some pages will scroll in two dimensions when viewed on a small screen. We plan to fix this as soon as possible.
This website may link to third-party, external websites or services that are not fully accessible.
What we’re doing to improve accessibility
We provide training to all content authors to ensure new content is accessible. We monitor this website regularly and we aim to address any issues promptly and will update this statement accordingly.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or would like the information in a more accessible format contact us:
Basepoint Business Centre, Yeoford Way, Marsh Barton, Exeter, EX2 8LB
Preparation of this accessibility statement
This statement was prepared on 14th January 2022.