Engagement Worker – Exeter

Base:               CAS Team, Exeter

Hours:             Full time, 35 hours per week

Salary:             £16,000 to £18,000 per annum depending on experience

Contract:         Permanent

An exciting opportunity has arisen to join our clinical assessment centre as an Engagement Worker. The clinical assessment centre has been designed to improve access for individuals wishing to gain support to make changes to their substance misuse. We understand how difficult it can be for individuals to take the first step and seek support and we recognise the need to make access into treatment quick, easy and a positive experience for people once they build up the courage to do this. Working as an Engagement worker within the CAS team will give you the opportunity to help shape an individual’s view of what treatment can be like, and to ensure that individuals receive an effective, meaningful and positive initial experience that makes them want to continue to engage with our service and receive the support we are able to offer.

As an Engagement Worker within our CAS team, you will provide digital support (including phone, skype, facetime, and text) for members of the public and will be responsible for improving service user experience on entry into treatment and maximising engagement into service, but also providing initial assessment, advice, support and triage supporting Recovery Navigators in developing a tailored package of care. You’ll work as part of a multi-disciplinary team and in partnership with the Devon Together alliance to improve access and support for our service users who would benefit from engaging with these agencies. We will support you in developing your knowledge to ensure you are able to deliver harm reduction and brief interventions remotely for service users, whilst facilitating a trauma sensitive, warm and non-judgmental approach in your delivery.

What we’re looking for

Ideally, you’ll have experience working in a similar field or a similar environment. You’ll be required to provide information, advice and an efficient triage assessment by telephone, Skype/facetime or online and so must be able to demonstrate excellent communication skills. You’ll also have excellent organisation and time management skills and will be confident in managing your own priorities in order to manage a workload with competing demands. You’ll have at least five GCSE’s (or equivalent) and will either hold, or be willing to undertake, a Vocational Level 3 qualification in Health and Social Care. A further qualification in a relevant area such as Nursing, Health and Social Care, Community Development or Psychology, whilst not essential, would be an advantage.

Just as importantly, you’ll have a genuine interest in the understanding of substance misuse problems and a positive recovery focused attitude. You’ll be keen to develop professionally and will demonstrate a high level of integrity and enthusiasm for working within the un-structured direct access ‘front door’ of our service as well as the structured group programmes that we run on a continuous cycle.

How to apply

For further information and details of how to apply please download the Candidate Information Pack, EDP Application Form and Equal Ops Form.

Candidate Information Pack

EDP Application Form

Equal Ops Form

Closing date for applications is noon on Monday 11th March 2019.

Interviews to be held w/c 18th March 2019.

Please ensure that you quote reference number 10.19 on your application

EDP is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees and volunteers to share this commitment.  Candidates are subject to additional checks including DBS (to the appropriate level) and prison vetting – details will be specified as part of the vacancy details. Outcomes of these additional checks will be considered before any offer/appointment is confirmed.

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