ABI Engagement Worker – Exeter

Base:               Exeter

Hours:             Full time, 35 hours per week

Salary:             £17,675 – £18,685 per annum depending on experience

Contract:         Permanent

An exciting opportunity has arisen to join our Assessment and Brief Intervention (ABI) team as an Engagement Worker. The Assessment and Brief Intervention team work to improve access for individuals hoping to make changes to their substance misuse. We understand how difficult it can be for individuals to take the first step and seek support, so working within the ABI team will give you the opportunity to ensure that individuals receive an effective, meaningful and positive initial experience that makes them want to continue to engage with our service.

As an Engagement Worker, you’ll provide digital support (including phone, skype, facetime, and text) for members of the public and will be responsible for improving service user experience on entry into treatment, but also for providing initial assessment, advice, support and triage. We’ll support you in developing your knowledge to ensure you are able to deliver harm reduction and brief interventions remotely for service users, whilst facilitating a trauma sensitive, warm and non-judgmental approach in your delivery.

What we’re looking for

We’re looking for someone with experience giving advice, guidance and customer support – ideally some of this would be in a call centre environment. You’ll have experience working with vulnerable clients and an understanding of substance misuse and the treatment options available. You’ll provide information, advice and an efficient triage assessment by telephone, Skype/facetime or online and so must be able to demonstrate excellent verbal communication skills, as well as the ability to build constructive therapeutic alliances with service users whilst maintaining professional boundaries.

You’ll have excellent organisation and time management skills and experience managing, planning and prioritising your own workload whilst consistently meeting targets and completing tasks to a high standard. You’ll work well in partnership with others, referring service users to partnership agencies and services where appropriate. Your IT skills and written communication will be excellent and you’ll be able to maintain high quality case records.

Just as importantly, you’ll have a genuine interest in the understanding of substance misuse problems and a positive, recovery focused, non-judgemental attitude. You’ll be keen to develop professionally, working within and contributing to a culture that is positive, dynamic, forward thinking and outcomes-focused.

How to apply

For more information on this role and to apply please download a Candidate Information Pack, Equal Ops Form and EDP Application Form

Candidate Information Pack

EDP Application Form

Equal Ops Form

Closing date for applications is noon on Thursday 28th January 2021.

Remote interviews will be held 11th February 2021.

Please ensure that you quote reference number 08.21 on your application.

EDP is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees and volunteers to share this commitment.  Candidates are subject to additional checks including DBS (to the appropriate level) and prison vetting – details will be specified as part of the vacancy details. Outcomes of these additional checks will be considered before any offer/appointment is confirmed.

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